We at Spaeth Woodcraft want you to be absolutely happy with your purchase. As such, we offer returns on all unused items within 14 days of purchase, while defective items will be replaced at no charge. The best way to get a replacement or to return a product is to visit our Contact page or send us an email at info@spaethwoodcraft.com. To begin your return we'll need your order number and zip code and why you’re returning the item(s). Follow the steps below to ensure a successful return: Step 1: Print out the return label Step 2: Put the items to return in the same or similar package Step 3: Seal the package and tape the return label to the outside of the box Step 4: Take it to the nearest carrier location to be delivered Once we receive the return, we will contact you to let you know that the return is processed and your refund is applied. To offset the cost of shipping, we charge a 15% flat restocking fee on unused items. Please note that it will be the responsibility of the buyer to pay for return shipping. Refundable Products New products still in original packaging Replaceable Products Products with defects Damaged products while shipping Incorrectly shipped items Non-Returnable / Non-Refundable Products Used products Custom orders* International Orders Engraved products or engraving services Products with no verifiable proof of purchase Boards that have gone through the dishwasher *Custom orders lost or damaged in transit will be replaced, but are non-refundable. Return & Replacement Procedures Damaged or Incorrect Orders If your items(s) have been damaged during shipping, are defective or there are missing or incorrect items, you must notify us immediately within 7 days of receiving the item(s) so that we may send a replacement. If we are not notified within 7 days, we reserve the right to refuse any damage or missing item claims after this period, as it becomes much harder for us to process shipping claims with the delay. Please email us at info@spaethwoodcraft.com with your order number and a description of the problem. If your items are damaged, please include photographs if possible to assist us. We will then issue a RMA number and a return shipping label for you to send back your order. Upon receiving the return, we will send out a replacement product for you. We are unable to process replacements without an RMA first. Again, please notify us as soon as possible, as our window for filing an insurance claim is limited to 10 days. If we are notified of damaged or missing goods after 7 days, we will be unable to refund or replace your items. Note: Defective or damaged items are not returnable for a refund and will only be replaced. All Other Returns 1) Review our return policy checklist above to ensure your order qualifies. 2) Email us at info@spaethwoodcraft.com to request an RMA. 3) Put your order back into its original packaging and in the shipping container and include a copy of the your receipt, along with your RMA number. 4) Ship the package back to the specific address provided by our support staff. Please note that Spaeth Woodcraft will not be responsible for return shipping costs or lost shipments, so we highly advise you to use a shipping carrier with tracking and/or delivery insurance, especially with higher value items. 5) Once we have received the return, we will notify you by email and begin processing the return. It should take 3 to 5 business days to process and refunds will be put back onto the original payment method. A restocking fee of 15% will be assessed to cover our cost of shipping. Please note that shipping fees that were paid as part of the order are not refundable. Your refund should show up on your billing statement within 1 to 2 cycles. Returns sent in without prior RMA approval and not in unused condition will not be refunded. Unused boards within the 14 day return period will be assessed a 15% restocking fee for the added time to research and process the return. If you have any questions or concerns please contact us at info@spaethwoodcraft.com

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